Ron Westrum’s typology reveals that how an organisation handles bad news determines whether it can learn.
"when a person perceives a phenomenon that their community deems implausible, the social context will cause the observer to doubt their own perceptions, leading to denial or misidentification of what they have seen." - interesting.
see also Douglas Adams’ SEP - someone elses problem - in the hitchhikers guide, for a joke version of this :-)
will do!
"when a person perceives a phenomenon that their community deems implausible, the social context will cause the observer to doubt their own perceptions, leading to denial or misidentification of what they have seen." - interesting.
see also Douglas Adams’ SEP - someone elses problem - in the hitchhikers guide, for a joke version of this :-)
will do!