Point 7 is more salient, as AI or process reengineering is generally implemented with an implicit cost-cutting mandate rather than a productivity mandate. It needs to be clear to staff that implementation is not about replacement, but about enabling the completion of the large backlog of demand.
I think the strategy is to offer tools that amplify their domain knowledge and allow them to see themselves cresting more value than ever before - through their mastery, amplified by new tools. But the messaging has to be right … “do more with less” is unlikely to yield great adoption or growth.
Point 7 is more salient, as AI or process reengineering is generally implemented with an implicit cost-cutting mandate rather than a productivity mandate. It needs to be clear to staff that implementation is not about replacement, but about enabling the completion of the large backlog of demand.
I think the strategy is to offer tools that amplify their domain knowledge and allow them to see themselves cresting more value than ever before - through their mastery, amplified by new tools. But the messaging has to be right … “do more with less” is unlikely to yield great adoption or growth.